Reckitt Benckiser - Assistant Manager - Customer Service

- Meet customer service expectations for channel partners on CRS, measured by KPIs like OTIF, Distributor-Out-of-Stocks, Manual orders %, PDP adherence etc.

- Partner closely with Central and Regional Sales teams to define stock norms for smooth replenishment

- Interface with supply planning team to ensure availability of daily top OTIF loss SKUs and lead the OTIF ( On Time in Full ) improvement project

- Collaborate with customers to improve service levels and also resolve day to day supply and operational issues

- Maintain monthly SKU Master as per demand views and promo calendar, liaise with demand planning team for the same

- Define success criteria and metrics for leading the scaling up of CRS project pilot geography to National level

- Manage service level delivery by the business partner as per agreed SLA

Key Challenges:

- Communicating proactively with all Customers on current and future supply issues including monitoring of customer Service levels.

- Developing and maintaining good working relationships with back end Supply team to ensure supply is optimized and any exceptional supply issues are quickly and effectively resolved

- Developing and maintaining good working relationships with Sales teams to ensure successful delivery of the objectives of COPC and CRS