Rebel Foods (formerly Faasos) Hiring for Training & Quality Head - Customer Care_Pune Job description 1. Induct & Train our newly recruited customer care agents in order to deliver the best customer care 2. Constantly develop & improvise our training content on various subjects - Knowledge Base on Products & Services, Technological Platforms, Various Complaints & Resolutions, Communication Skills, Empathy, Kitchen Operations, Company Policies & Programs, Handling Tough Situations, Key Do's & Don'ts, etc. 3. Evaluate the developed training content on ease of understanding, testing, retention & feedback 4. Thoroughly test and cross examine our new customer care agents before they are deployed on the customer care floor. 5. Constantly supervise & improvise the customer care agents on floor on Call Quality - Inbound & Outbound & our Email & brand wise social responses 6. Interview & hire the best candidates on communication skills, logical thinking & cultural fit post HR & mock call screening. 7. Plan for Half Yearly Refresher Training's and partner with external agencies on annual external certifications for customer care agents. Who would fit well in this role: 1. People who possess previous Experience of &gt; 7 years in BPO Centers/Call Centers 2. Should have prior experience of at least 2-3 years in World Class Customer Care 3. Direct Training Experience of &gt; 4 years of Customer Care executives & teams 4. Direct Operations/Operations Management Experience of &gt; 3 Years 5. Individuals who are highly customer obsessed, dynamic, highly empathetic & are passionate in creating 'WOW' experience for our customers at each and every step of the way in their journey. 6. The person must showcase remarkable communication skills, try & fail fast attitude &possess basic analytical skills. 7. People who are directly aware of the latest tools & technology to train & upskill customer care executives in various stages of their job cycle. 8. People who are very much hands on Google Suite & Microsoft Office - Excel, PowerPoint & Word What can you expect? 1. A very open performance driven culture & a supporting & collaborative team of 3-4 training & quality executives 2. Multiple Office Perks - Full Time Pantry, Office Outings, Subsidized Food on Demand (Work Cafe)

Pune

Rebel Foods - Training & Quality Head - Customer Care 

Rebel Foods - Training & Quality Head - Customer Care  ,Job Description for Rebel Foods - Training & Quality Head - Customer Care  in Rebel Foods in  Pune for (7-13) years of experience. Apply Now!

Job Description for Rebel Foods - Training & Quality Head - Customer Care  in Rebel Foods in  Pune for (7-13) years of experience. Apply Now!