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22/11 Rohini Gadala
Senior HR at Razorpay

Views:670 Applications:33 Rec. Actions:Recruiter Actions:1

Razorpay - Head - Solutions & Sales Engineering (10-12 yrs)

Bangalore Job Code: 767792

- Razorpay is India's first converged payments solution company. We are a payments layer for small and large businesses and support them in their financial digitization journey.

- Razorpay's corporate culture is tied into the vision of building a workplace which breeds open communication and minimal bureaucracy. An equal opportunity employer, we welcome and encourage diversity in the workplace. One thing you can be sure of is that you- ll be surrounded by colleagues who are committed to helping each other grow. Our competitive advantage lies in the unique team that we are.

- So, if you are someone who's craving to make an impact on the organisation, on yourself, Razorpay is the place for you.

Roles & Responsibilities:

Manage and lead team of ~ 25 people with following charter:

- Pre Sales and Solutions: Conceptualize, develop, and sell/propagate new solutions across merchants. Work closely with sales and product team to build new solutions achieve new GMV and revenue

- New integrations : Execute simple technical integrations with efficiency and complex integrations with effectiveness at scale

- Production Support: Resolve merchants specific tech queries and issues with high NPS

- Business Analytics: Provide merchants specific analysis with pointed issues for core product and tech teams to work on

- SR Monitoring: Real time monitoring of platform on business metrics

The person has to:

- Work in conjunction with the sales team as a key technical advisor and advocate for the payment platform while mapping value to the prospect's needs.

- Partner with Product Management to effectively represent strategic requirements for large Enterprise prospects.

- Develop engaging demonstrations in collaboration with our Sales, Marketing and Training Teams to both business and technical users.

- Partner with Product Marketing on effective strategies to manage and deliver demonstrations, maintain demo environments, and respond to RFPs.

- Understand and implement technical sales strategies based on competitive selling, especially in larger enterprises, e.g. Ecommerce, Tavel and BFSI

- Manage Integrations and Production support teams while optimizing between technical complexities and the problem-of-scale.

- Own upskilling of the team in accordance to increased complexity and features of the platform

- Own merchant and Sales NPS by ensuring SLAs on TAT, FCRs and other technical operations metrics

- Develop analytical capabilities for the merchant and the platform for meaningful insights

- Prepare the network for business communications for all stakeholders based on alerts, thresholds, and other major incidents

Experience:

- Accomplished Sales Engineering professional with experience in a B2B software environment (ideally SaaS).

- 10+ years experience at B2B software company in a pre-sales engineering function

- Established track record of building and managing effective sales engineering teams for 5 years

- Experience of working with sales team and identifying the scope of revenue growth, and working towards TSP model of service delivery.

- Must have the experience of setting up pre-live and post-live management scenarios, i.e. technical support, analytics, 24- 7 monitoring

- Experience of hiring, managing high performance technical operations ecosystem

An understanding of ITSM eco-systems and prominent solutions within them, such as: JIRA, CRM, Salesforce, change management, incident management etc.

- The ability to take complex pieces of technology and explain them in a simple and easy to understand way.

- Solid verbal, written, presentation and interpersonal communication skills.

- Previous experience working with/presenting to executive level prospects and customers.

- Proven track record of success in a fast growing and scaling business.

- Must have good hands on experience on data analytics and the available tools in the market i.e. Tableau, Qilk etc.

- Experience with modern technical selling best practices and selling in a competitive environment, including implementing new or improved trial, demo, and RFP process.

- Must be comfortable working in a fast paced, growing, entrepreneurial environment.

Women-friendly workplace:

Maternity and Paternity Benefits

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