- You will be responsible for working directly with partners to drive partner satisfaction and to ensure that they are supremely successful with and delighted with the Razorpay Partners Program. It will be your responsibility to ensure that the quality and process to onboard these customers onto our product services is maintained.

- In addition, you will also be instrumental in driving activity and merchant acquisition through their network. The goal eventually is to maintain good customer satisfaction to influence new merchant acquisition and increase gross sales volumes. You will be expected to act as the voice of your Partners internally at Razorpay

Specifics of the Role :

- Instrumental in GMV growth from the partnership portfolio.

- Process management for Inbound and Outbound Partnerships Teams

- Enabling internal operational agility and efficient cross-team functioning

- To be able to perform a quality check on processed leads.

- Worked with partners to resolve any and all issues

- Follow communication procedures and guidelines

- Improved internal reporting by leveraging various tools (Such as Salesforce)

- Work closely with other teams such as Product, Engineering and Sales to ensure a great partner experience.

- Should be able to engage with Partners via Online and Offline events.

- Manage all post-lead interactions with Enterprise level partners through strong relationship-building, product knowledge, planning and execution

- Maintain a deep understanding of the product and speak with partners about the most relevant features/functionality for partners to be able to sell better.

- Be the single point of contact for our Key partners and Act as an escalation point to drive resolution in a timely, proactive manner.

What you need to succeed:

- 2-4 years of Sales or Customer engagement is preferred.

- Would be great to have someone who has proven experience in a customer facing roles.

- Should have worked with customers in managing customer requirements, delivering and deploying a software solution, technical issue resolution and escalation management at both the business owner and executive levels.

- Strong communication skills and technical aptitude

- Payments Background is a Plus.

- Partnerships Background is a Plus

- Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions.

- Organised and reliable; able to work independently with little direction when necessary.

- The ideal candidate is a hands-on and results-oriented person with strong communication and problem-solving skills.

- Basics of Microsoft Office Suite, specifically Excel

- Basic understanding of any CRM tool

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