Role Overview : As a Client Partner, you will solve complex business problems for our customers with RateGain solutions and deliver significant value. You will be seen as a subject matter expert and a trusted advisor to our customers, and will use your business skills to provide objective advice and expertise, and help our customers with their big data needs such as forecasting, pricing, and other analytical needs. You will be the main contact person between our customers and RateGain, and will be responsible for continuous customer delight. You will translate customer needs into actionable requirements and put in place a plan to deliver the same. In the case of a new customer prospect, you will partner with the Sales lead in a presales capacity and will be responsible for drawing up the statement of work, demonstrating our solution and presenting to customers our solutions and roadmaps per the needs of the sales campaign. You will also work closely with the product management and engineering teams to ensure the right features are being prioritized at all times by bringing a continuous market and customer focus into our product backlog grooming activities. Last but not least, you must be a self-motivated, team player who can contribute to the overall business objectives of RateGain. You must have the ability to work across time zones, and sometimes, outside normal working hours in order to work with teams based in Europe and in India. Key Responsibilities - Presales/ Sales Support - Helping Sales for defining POC scope and delivery - Engaging with client on business needs and requirements - Writing and owning SOW with deliverables qualification - requirement should be clear and feasibility should be analyzed during SOW process - Client SPOC - Onboarding of New Setups and CR delivery - Working with clients for detailed requirements, feasibility study - Working with DevOps/ Technical team to ensure requirements are clear for successful customer onboarding. DevOps team is responsible for Estimates and ETA. - Client communication on deliverables (Phases, Estimates, ETA) - Client engagement - Managing client queries on issues and challenges in deliveries. - Conduct the investigation and analysis to directly resolve the queries. - Periodic client calls to discuss new opportunities; cadence to be established on a case by case basis Periodic client visit (QBRs.) - Track NPS/CSAT surveys and results; take corrective actions as needed where necessary Delivery Management - Supporting DevOps & Customer Care for requirement understanding and expectation for successful delivery - Prioritisation of client requirement/ CR/ Issues which is outside regular operational items - Fortnightly meeting with all stakeholders for strategic discussion on delivery performance and challenges discussion - focus on larger picture for strategic resolution - Assisting Customer Care for 2nd level (unresolved) issue investigation and root cause analysis - Track SLA, Ticket ART, Sufficiency reports on a regular basis - Subject/Industry Expertise - Stay abreast of industry developments; in particular, have a keen understanding of your key customer business - Specify requirements on functional needs to include in individual delivery or product roadmap - Provide customer feedback to product managers for product features/improvements Key Skills You will need to: - Demonstrate flexibility and the ability to work as part of a team; - Show interpersonal and communication (both oral and written) skills; - Have creativity and innovation; - Have problem-solving and strategic planning ability along with analytical skills; - Be able to cope with pressure and challenges; - Have commercial awareness and understanding; - Possess industry expertise in Travel & Hospitality - Have a keen understanding of technology, SaaS solutions and agile principles - Carry out research and data collection to understand your customers and your markets/industry; - Hold meetings and conversations with the customer's employees, management team and other stakeholders; - Run and facilitate workshops; - Prepare business proposals, presentations and statement of works; - Identify issues and form hypotheses and solutions; - Present findings and recommendations to clients; - Implement recommendations/solutions and ensure the client receives the necessary assistance to carry it all out; - Manage projects and programmes; - Lead and manage those within the team, including remote associates; - Liaise with the client to keep them informed of progress and to make relevant decisions; - Influence teams across DevOps, PMG, Data Science and Consulting to make the right decisions for the customer; - Execute solution design activities such as preliminary data analysis; - Test and validate final deliveries to ensure that the customer requirements are met with significant quality. - Analytics skills/ Listing skills - Tech Needs - Good in MS Excel, Basic knowledge of SQL Qualifications - 10-12 years of customer-facing experience either as a consultant or as a project manager planning customer projects, with an outstanding record of successful projects. - Keen understanding of the enterprise technology domain such as Cloud technologies, open source, and analytics. - Demonstrated data driven decision-making capabilities. - Ability to understand and translate requirements into an actionable deliverable plan. - Experience taking direction and input from multiple sources and creating a shared project vision. - Hands-on Experience with customer data management and modeling. - Understanding of complex data solutions. - Strong analytical skills and a process-oriented mindset. - Demonstrated desire for continuous learning and improvement. - Enthusiastic self-starter and creative leader with the ability to inspire others. - Excellent communication and presentation skills. - Familiarity with Travel & Hospitality industries.

Noida

RateGain - Senior Manager - Implementation/Client Services 

RateGain - Senior Manager - Implementation/Client Services  ,Job Description for RateGain - Senior Manager - Implementation/Client Services  in RateGain Travel Technologies in  Noida for (10-12) years of experience. Apply Now!

Job Description for RateGain - Senior Manager - Implementation/Client Services  in RateGain Travel Technologies in  Noida for (10-12) years of experience. Apply Now!