Raising Superstars - Senior Manager - Customer Experience

Designation: Sr Manager - Customer Experience

Location: Mumbai

About Raising Superstars:

Raising Superstars is a rapidly growing tech startup with a vision to develop all-round abilities in kids 0-6 years old, with just 5 minutes of daily, screen-free activities.

The company is a category creator and a category leader in its industry with over 100,000K customers in 50+ countries. It runs the number 1 parenting app (Prodigy Baby) on the

Playstore and has a deeply passionate and talented team of 35+ people. It was recently featured on Shark Tank India, and has subsequently bagged a round of venture capital from some of India's top investors.

At Raising Superstars we prioritize happinesss, independence, productivity, and performance in everything that we do. We are now focused on our next round of growth and are looking to bring on board committed leaders across various functions.

You can check out our website here:

https://raisingsuperstars.com/

Looking for a service-oriented individual who has experience in working for B2C Company.

Role & Responsibilities

a. Lead and manage a team of 10+ people in Customer Experience

b. Drive activities to research, establish best practices, collect and analyze customer feedback on a weekly basis, including through regular phone conversations

c. Create a passionate tribe of loyal customers through regular engagement outreach programs, case studies, testimonial videos and other initiatives

d. Collate feedback to drive suggestions for product enhancement

e. Monitor customer feedback on all public and private channels, including social media, emails and our private communities

f. Own the customer journey through the usage of our product

Who is a good fit :

a. Minimum experience of 5 years in Customer Experience teams in a B2C company

b. At least 2 years of experience in managing teams

c. Strong abilities to make data driven decisions

d. Exceptionally empathetic and service-oriented mindset

e. Exceptional communication skills, both verbal and written

f. Outgoing, extroverted, friendly personality

g. [Preferred] Ex Startup Founders

h. [Preferred] Strong academic background

What's in it for you?

a. Work with founders who have bagged the deal from two Sharks on Shark Tank India

b. Experience of working in exponentially growing EdTech Industry

c. Stakeholder Management

d. Growth Opportunities