jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
16/12 Suraj
HR at VBPO India Pvt Ltd

Views:381 Applications:98 Rec. Actions:Recruiter Actions:0

Radius Global Solutions - Speech Analyst - Analytics (3-5 yrs)

Delhi NCR/Mumbai Job Code: 873573

Essential Job Responsibilities/Qualifications:

- This role is perfect for a rising-star do-what-it-takes highly disciplined self-starter with solid collaboration & communication skills who thrives on data, language, and technology.

- The ideal candidate must possess strong analytical skills, root-cause analysis, and attention to detail. Day-to-day responsibilities include requirements gathering, definition and documentation and identification and creation of words and phrases that are used to drive business value utilizing the speech analytics solution.

- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment

- Make recommendations and define data strategies that solve critical business problems - Own on-time accurate quality delivery of analysis and reports/visualization in tight alignment with specified analytical objectives and/or ROI utilizing best practice speech analytics methodologies

- Package and deliver key findings and briefings

- Collaborate & communicate effectively with internal Program Manager, as well as business sponsor executives and stakeholders

- Contribute to business value knowledge-base and accurate support hand-offs -

- Individual must be a confident team player who can work well with others, mentor new team members and provide constructive feedback

- Flexibility and ability to adjust to changing priorities in a fast-paced environment is a must Excellent communication skills and a positive attitude are required for daily interaction with data consumers

- The ideal candidate will thrive on change and possess an inquisitive mind.

Education / Certification / Special Skills:

- Business Analytics and/or Business Analysis background desired (1-3 years total professional experience)

- Experience in preparing written project status reports and executive briefings

- Experience in speech analytics software is must

- Advance skills in Microsoft applications such as Excel, PowerPoint, and Visio

- Minimum 2 Years prior work experience in Quality Assurance

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.