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23/04 Monica
Senior Consultant at First Call HR Resource

Views:3764 Applications:172 Rec. Actions:Recruiter Actions:43

Quality Professional - Process Improvement/Black Belt Certified - Lean Six Sigma - BPO (14-30 yrs)

Delhi NCR Job Code: 917965

Job opening for Quality professional in Delhi/Ncr location

Black Belt certification is mandate

Min exp: 14-25 years

MBA from reputed college is Preferred.

Black belt/ MBB certification is mandate.

Domain should be BFSI.

CTC: no bar for the right candidate

Industry preferred: BPO

Below is the detailed JD

- Excellent leadership skills Problem Solving tools / analytical skills Excellent communication / interpersonal skills High Energy Level, Confident and Assertive

Job Description:

- Single point of contact for Quality Support of Client Account(s) Ensuring Implementation of Quality Standards in the Account Providing High Quality Business analytics support to Management team

- Identifying improvement opportunities along with the respective SDLs and Process Head and facilitating launch of projects around these opportunities

- Leading high impact Six Sigma and Lean projects Mentoring Green Belts

Security Roles & Responsibilities :

- Updates himself regularly with Company policies on Information Security Management System.

- Ensure subordinates are aware of Company policies, in particular those on Information Security.

- Ensure adherence to legal & regulatory requirements as applicable to the nature of work. Ensure Process adheres to legal & regulatory requirements as applicable to the nature of work.

- Ensure adherence to the Contractual Requirements of the Process/Function. Encourage all subordinates to Report Security Incidents.

- Ensure Compliance and Security Trainings for subordinates are conducted periodically. Cooperate with Compliance and Security officers with Security Investigations. Monitor Compliance adherence and ensure a monthly review of status.

- Facilitate Regular Audits to detect any compliance or contractual breaches and encourage continuous improvements.

- Ensure Risk assessment is conducted for the process at the start of Operations and on any major change taking place. Review Risk Assessment document and implement mitigations strategies.

Women-friendly workplace:

Maternity and Paternity Benefits

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