Quality & Operational Excellence Role - eCommerce Startup - IIM/ISB/FMS/MDI

Note: Must be working or worked in past in Dubai is mandate

Key responsibilities:

- Own the trust & safety, quality and operations excellence charter for the city

- Ideate and drive cross-functional initiatives to improve operations, product quality & customer experience

- Mentor the city leadership team and help build a strong culture of quality and customer first mentality amongst the city operations team

- Work with HR to own city employee morale & drive employee NPS improvement initiative

- Work with leadership team to identity and hire top talent for the city

- Build a strong Trust & safety, Quality team at city level

- Drive city business review discussions with founders and senior management

Eligibility :

- Must be a graduate or post graduate (full time) from Premium B-Schools only

- Executive or Distance degree wont fly

- Salary upto 25 KPM AED (Max)

- Must be working or worked in past in Dubai

- MBA with working in customer experience/ operations excellence/ quality/ people & biz operations

- Experience in lean six sigma a plus

- Experience in managing large teams a plus

- Strong people and stakeholder management skills. Ability to influence without authority

- Experience in driving cross-functional initiatives preferably in quality and customer experience roles

- Strong logical problem solving skills

- High levels of energy and strong bias for action

- Exp: 3 - 6 Yrs (More experience won't fly)