Senior Consultant at PriorityONE Consulting
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Quality Head - Online/Internet Startup (8-15 yrs)
Role will be responsible for Quality and Culture across all the biz formats in the city.
- Background in Quality/Operations Excellence/Lean, Six Sigma
- Been in leadership roles
- Location : Mumbai
- Responsible for ensuring best in class customer experience.
- Responsible for driving culture of quality and excellence within the organisation.
- Build and manage the Mumbai Quality team
- Devise and drive key projects focused on enhancing customer experience
- Work closely with operations team to identify customer experience related issues and deploy short/long term solutions to mitigate poor experience
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