Quality Head - IT

Functional Competencies/ Skill :

- Delivery Excellence : Awareness about various life cycles of project execution, Risk assessment, Continuous improvement methodologies and Analytics - Expert

- Domain/Industry Knowledge : Awareness and knowledge of broad economic, demographic, technological, regulatory and global trends within the industry - Expert

- Market Intelligence : Deep specialized understanding of Quality in multiple industry domains, overall market & competition and nuances of quality management in that domain - Expert

- Systems Thinking : Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Expert

- Leveraging Technology : Knowledge and appreciation of current and upcoming technology (automation, tools and systems)- Master

- Technical Knowledge : Understanding, formal credentials and hands-on experience with various compliance requirements and controls - Master

Competency Levels :

- Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

- Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

- Expert Applies the competency in all situations and is serves as a guide to others as well.

- Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

Behavioral Competencies :

- Strategic perspective

- Business Acumen

- Executive presence

- Stakeholder Management

- Managing Complexity

- Client Centricity

- Execution Excellence

- Change Agility

- Passion for Results

- Nurturing People

Deliver :

- No. Performance Parameter Measure

1. Customer Advocacy Proactive EWS for escalations

- Surveys & Client Connects

- NPS

- PCSAT

2. Delivery Success QMS certifications & audits

- Overall/penalty SLA Compliance

- % CPM Green post 3 months of transition Go Live

- Zero non-conformance incidence

- Process Standardization Score

- Metrics Digi-Q -DIGI-Q deployment (SMP upload /sign off) and Usage (SDR upload /sign off)

3. Automation and continuous Improvements Pragati, Smart Ops Index, BVM, Automation Rate

- Knowledge management effectiveness and KS engagement score

4. Team Voluntary attrition

- ESAT

5. Capability Development Lean and Six Sigma trainings

- BB certifications - New BBs added

- Analyst Connects

- External publication or Speaking engagements