We are looking for SM/ Manager Quality / Black Belt ( F&A Domain) for global leader in business process and technology management, offering a broad portfolio of enterprise G&A and industry-specific services based at Hyderabad.

Our Client is a leader in managing business processes, offering a broad portfolio of core enterprise and industry-specific services. The Company’s approach puts process in the forefront, coupling deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver an integrated solution. Services are seamlessly delivered from a global network of centers to meet a client’s business objectives, cultural and language needs and cost reduction strategy.

CTC - 8 L -12 L

Band - M/SM

Shift Timings - UK Shift

Reporting Structure - To AVP Quality & AVP Ops

Location - Hyderabad

Minimum Qualification - Graduation

No of years of Experience - >7 years

Type of Experience - F&A Operations / Quality / Training / SME etc.

Key responsibilities/essential functions include:

Transition support : Quality support during transitions focusing on

- Define SLAs & Operational definitions
- Data Analysis for Base lining
- FTE validation and Capacitization
- Facilitation of FMEA for various processes

Continuous Improvement:

- Initiate & lead Lean VSM workouts
- Facilitate Joint workouts with customers to discuss & resolve issues using various Lean, Six sigma & Project management tools
- Initiate, Drive & Mentor Six Sigma Projects (Black belt / Green belt)
- Coach and mentor Ops Managers & SDLs on Lean projects / Six sigma Projects and initiatives
- Share and drive best practices from other processes (with in & outside of account)

Performance management:

- Conduct Joint workouts with customers / internal workouts using Lean Sigma performance management tools like RACI, Standard work, Visual Performance dash boards
- Own & Drive Process stabilization and standardization initiative across worldwide processes (Fragmented in 3 centers)
- Conduct ‘After Acton Reviews’ with customers to facilitate for RCA & Actions for identified issues in processes

Quality DNA:

- Facilitate Lean trainings & Performance management trainings to the teams
- Launch events to identify various Leans / Project opportunities
- Train and mentor Ops Managers / SDLs on Lean Performance management tools & techniques

Required Skills :

- Strong F&A knowledge (AP / GL etc)
- Strong Customer management skills
- Proven Track record of end to end Change management
- Strong Program management & Joint workouts with customers
- Strong analytical skills & Excellent with MS Excel
- Strong verbal and written communication skills

Preferred Skills:

- Strong P2P and / or R2R / GL experience
- Exposure to Lean and/or Six sigma methodologies – Certified Black belts will be Preferred
- Certified / Proven track record of Project management of large projects – preferably in ay F&A domain

Benefits from the role/ Value Proposition for the candidate:

- Scope for enhancing Thought leadership & Strategic, Structured process improvements towards a best in class processes with Global foot print
- Mastery over experimenting / Implementing Various Lean & Six sigma improvement methodologies – specially when improvements demand stretching / innovative application of Lean Six sigma methodologies (to make them as successful in ITES industry as they were in Manufacturing industry)
- Great visibility to demonstrate potential and grow into Leadership roles like AVPs / Master Black belt

If the above profile suits you, please forward your updated resume along with :

Total Exp
Ed Qualification
GB / BB Trained Certified (Y/N)
Exp in AP/GL (yes or no) No of Yrs
Current Company
Current Desgn
Current CTC
Expected CTC
Current Location
Relocate If Req (Y/N )
Willing to work in UK Shift
DOB
Notice Period

Please mail your profile at hiringleadership@gmail.com

We will provide complete support to get you the best offer.

Ruchika Bhardwaj
Leadership Hiring
http://in.linkedin.com/in/ruchikab

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