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09/06 Recruiter
Recruitment Partner at Lineupx Technology Service

Views:134 Applications:27 Rec. Actions:Recruiter Actions:9

Quality Assurance Lead - Internet/Online (10-15 yrs)

Mumbai Job Code: 935243

Roles and Responsibilities :

- Design Quality evaluation for Outsourced Contact Centre Partner

- Ensure all SLA & KPI's are delivered.

- Drive Outlier Management at OSCC partner end

- Coach Internal & Partner QA teams.

- Drive Process Improvement basis customers feedback across the group stakeholders.

- Run Process/KPI/Business Improvement Projects

Roles & Responsibilities :

- Manage day-to-day Qualitative activities at Outsourced Partner & the organisation.

- Prepare KPI dashboards for all service channels.

- Deliver Superlative service & Customer response across channel (Chat/Social/Email/Call)

- Work closely with Training, CS Operations & Business Operations Teams for process implementation.

Women-friendly workplace:

Maternity and Paternity Benefits

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