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09/06 Recruiter
Recruitment Partner at Lineupx Technology Service

Views:154 Applications:30 Rec. Actions:Recruiter Actions:9

Quality Assurance Lead - Internet/Online (10-15 yrs)

Mumbai Job Code: 935243

Roles and Responsibilities :

- Design Quality evaluation for Outsourced Contact Centre Partner

- Ensure all SLA & KPI's are delivered.

- Drive Outlier Management at OSCC partner end

- Coach Internal & Partner QA teams.

- Drive Process Improvement basis customers feedback across the group stakeholders.

- Run Process/KPI/Business Improvement Projects

Roles & Responsibilities :

- Manage day-to-day Qualitative activities at Outsourced Partner & the organisation.

- Prepare KPI dashboards for all service channels.

- Deliver Superlative service & Customer response across channel (Chat/Social/Email/Call)

- Work closely with Training, CS Operations & Business Operations Teams for process implementation.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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