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Quality Analyst - Education (3-6 yrs)
Connect: Mamta Sharma
Role:
Location: Delhi, Janakpuri/Karol Bagh
Employment Type: Full -Time
Experience: 3-6 years
Responsibilities:
Implement and ensure Call Quality Audit.
- Implement relevant measures to achieve desired level of Customer Satisfaction.
- Monitor Call Quality & Analyze training gaps required for Customer Satisfaction.
- To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business.
- Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance.
- Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.
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