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15/03 Pavan
Staffing Head - Recruitment at May Avenue Staffing Solutions

Views:96 Applications:12 Rec. Actions:Recruiter Actions:1

Quality Analyst - BPO (5-8 yrs)

Chennai Job Code: 1063360

Quality Analyst


- Should have minimum of 5 years of experience as BPO Call centre Quality Analyst

- Should have relevant supporting documents for 5 years as BPO Call centre Quality Analyst

- Developing Evaluation Programs

- Keeping track of the key industry trends

- Monitoring Customer Interactions

- Calibration Sessions

- Utilization of Technology

- Training and Coaching

- Compliance Monitoring'

- Driving Innovation and Optimizing Processes

- Competition Analysis

- Agent Engagement

- Revenue Growth

- Improving Overall Contact Centre Efficiency

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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