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Assistant Manager at Qodenext India Private Limited
Views:239 Applications:70 Rec. Actions:Recruiter Actions:4
QodeNext - Head - Operations - Technical Call Centre (8-14 yrs)
Responsibilities
- Formulate business strategy with others in the leadership team
- Design policies that align with overall strategy
- Implement efficient processes and standards
- Coordinate customer service operations and find ways to ensure customer delight and high NPS (net promoter index)
- Ensure compliance with local and international laws (e.g. data protection)
- Oversee the implementation of technology solutions throughout the division
- Manage contracts and relations with customers, vendors, partners, and other stakeholders
- Evaluate risk and lead quality assurance efforts
- Oversee expenses and budgeting to help the organization optimize costs and benefits
- Mentor and motivate teams to achieve productivity and engagement
- Report on operational performance and suggest improvements
Requirements and skills
- Proven experience as in leadership roles in service industry (tech support experience is preferred but NOT mandatory)
- Familiarity with all business functions including HR, finance, supply chain and IT
- Experience with implementing IT systems
- Knowledge of data analytics and reporting
- Good with numbers and financial planning
- Outstanding communication and negotiation skills
- Excellent organizational and leadership ability
- Analytical mind
- Problem-solving aptitude
- Graduate or Post graduate degree / diploma in management or computer application is desired
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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