QDegrees Services - Manager - Retail Operations & Quality

Company Overview:

QDegrees Services is a Jaipur based organization dealing in business consulting services. We deal with large corporates by proving them consulting services around customer experience, market research, IT services and process reengineering.

www.qdegrees.com

Purpose:

- In Retail vertical at QDegrees we are associated with multiple clients and major activities carried out are Mystery Audit, Market Research(primary), Process Audit.

- Here, we have a large team to be managed which has a nationwide spread.

Job Location: Jaipur

Roles & Responsibilities:

- Managing entire Retail vertical wherein handling multiple clients with regards to performance, timelines and desired output.

- Clients and stake-holders management.

- Supporting Business development team by doing Proof Of Concepts studies to acquire new clients.

- Business consulting domain is high performance and high-pressure zone; thus, person should be able to manage performance under high pressure situation.

- There would be travelling involved in the role, so the person should be open to travel across India for client meetings and reviews.

- Successfully accepts new responsibilities and assignments, learns new products and business segments.

- Can supervise operations; developed productive, profitable and achievement oriented working environment for employees. Coaching team and upskilling them

Key Skills Required:

- Client Relationship

- Revenue Retention & Enhancement

- Customer Life Cycle Management

- Retail Operations Management

- Team Management

- Quality Check & Assurance

- Analytics

- Process Governance