Professional and educational background :
- Preferred consulting background (Big 4 - SC / Senior Associate level; Accenture Strategy or ATK - Tenured Analyst or entry level consultant level)
- Alternatively industry background (B2C companies - sectors of FS & Insurance, or hospitality, travel, telecom, retail, health & wellness); requires more number of relevant work ex years if from industry background
- Education from Tier I campuses - IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS. If Tier II - IIT SOM / XIMB / NM - more number of years of relevant work ex and references required
Work experience areas:
Critical must-haves:
- Market sizing and market entry strategy
- ANY OF : Design of Customer Experience design AND / OR Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes AND / OR Contact (Call) center design, conversion rate & process improvement
- Business casing / business modeling experience
- Sales uplift / revenue growth
- If from a consulting background, should have led individually large workstreams or small projects (such as market entry strategy, sales process design to execution, digital channel sales uplift for a specific product line etc.)
Good-to-haves:
- Multi-channel management, retail store operations management
- Experience with startups / front office technologies / payment solutions
- Digital Marketing improvement
- Loyalty program design and roll out
- Marketing RoI improvement
Core skills & behaviors:
- Strong analytical and problem solving capability
- Excellent communication skills - verbal, written, leadership communication
- Strong PPT and Excel skills
- Strong individual contributor & as a good to have
- Interacting and effectively managing senior client stakeholders
- Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude
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