JOB SUMMARY :

Functions as the leader of the property and responsible for implementing the sales strategy and achieving revenue goals and guest satisfaction. Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.

CORE WORK ACTIVITIES :

1. Developing & Executing Sales Strategies

- Works with Business Head to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

- Develops, implements and sustains aggressive program focused on increasing business.

- Works with management team to create and implement a sales plan addressing revenue.

2. Maximizing Revenue :

Provides positive and aggressive leadership to ensure maximum revenue potential.

3. Managing Sales Activities :

- Monitors all day to day activities.

- Participates in sales calls to acquire new business.

4. Ensuring Exceptional Customer Service :

- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

- Interacts with guests to obtain feedback on product quality and service levels.

- Meets with guests to obtain feedback on quality of product (e.g., food and beverage, equipment etc.), service levels and overall satisfaction.

- Empowers associates to provide excellent customer service.

- Observes service behaviors of associates and provides feedback to individuals and/or managers.

- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

- Ensures that a customer recognition program is in effect throughout Sales.

- Executes and supports Customer Service Standards.

- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction

- Serves the customer by understanding their needs and recommending the appropriate features and services that best

meet their needs and exceed their expectations, while building a relationship.

- Gains understanding of the property's primary target customer and service expectations.

5. Building Successful Relationships :

- Develops and manages relationships with key stakeholders, both internal and external.

6. Managing and Conducting Human Resource Activities :

- Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.

- Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

CANDIDATE PROFILE :

Education and Experience :

- 3-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management , or related major;7 years- experience in the sales and marketing or related professional area.

OR

- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major;

- 7 years- experience in the sales and marketing or related professional area.

Management Competencies :

1. Leadership :

- Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression.

- Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

- Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.

- Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

2. Managing Execution :

- Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.

- Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required

- Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

3. Building Relationships :

- Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

- Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.

- Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

4. Generating Talent and Organizational Capability :

- Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

- Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives.

5. Learning and Applying Personal Expertise :

- Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others.

- Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

- Devising Sales Approaches and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.

- Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.

- Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers- cues.

- Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities.

- Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.

- Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers- business strengths, weaknesses, and key issues that can inform sales strategies and plans.

Basic Competencies :

- Fundamental competencies required for accomplishing basic work activities.

- Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

- Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

- Writing - Communicating effectively in writing as appropriate for the needs of the audience.

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