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Team Lead - Talent Acquisition at V-Konnect Associates
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Project Manager - Service Excellence/Customer Service - Bank (7-15 yrs)
We are looking the candidate for Service Excellence-Project Manager for Service Excellence department of Bank in Mumbai location. If you are keen on this opportunity and have similar experience please share your updated profile.
Industry:- Banking only
- Identification of Process re-engineering projects by liasoning with respective Product and Business teams thru proper and formal reviews.
- Focus on customer service by proactively engaging with customers to further improve the service standards for the respective segment.
- Working with other stakeholders including product, marketing, technology, operations and compliance teams to enhance the service standards for Retail Branch Banking Product and NRI Customers
- Will be responsible for enhancing customer experience through process enhancement initiatives across all customer touch-points.
- Analyze and monitor customer complaints, conduct root cause analysis and ensure that processes are streamlined for enhanced customer experience for Retail Branch Banking Product and NRI Customers
- Will need to drive branch initiatives with the objective to build traction on FTNR, TAT and other initiatives.
- Strengthening Systems, Controls and Processes across for Retail Branch Banking Product and NRI Customers
- Periodic engagement with the regional / cluster leadership to review the the Customer Service Initiatives with a view to improve customer service and experience of Retail Branch Banking Product and NRI Customers
- MIS publication (daily, weekly, monthly) as per business requirements.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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