Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
19/12 Mayur Waikar
Recruiter at PeopleOCity LLP

Views:824 Applications:12 Rec. Actions:Recruiter Actions:3

Project Manager - Presales - BPO/KPO (4-5 yrs)

Mumbai/Navi Mumbai Job Code: 777318

Position : Presales Project Manager - CRM

Qualification : Any Graduate / Post-graduate degree

Work experience : 4-5 years of relevant work experience in a presales / contact centre management / direct marketing lead role in banks / wealth management / PE firms / consumer durables / hospitality / KPO / BPO etc.

Role Summary :

Accountable for managing lead generation process run out of an outsourced contact center set-up through direct marketing activities and contributing to the business topline.

Role Description :

- End to End presales lead generation process - acquisition, nurturing, closure & transition

- Managing contact center operations in an outsourced tele-calling set-up for a specific campaign

- Responsible for maintaining effective relationships with vendor partners, internal stakeholders & team members

- Responsible for customer insights, analytics and predictive buying behavior leading to better prospect segmentation, profile targeting & product positioning

- Timely reporting and MIS generation for business and campaign performance

- Responsible for call quality and on-call customer experience

- Responsible for training and learning development of the front line outsourced team

- Responsible for process optimisation at various levels such as data management, CRM technology enablement, email marketing and BTL marketing

Functional Knowledge & Technical Ability :

- Understanding of contact center process & lead lifecycle management

- Ability to manage a large team and its needs such as people development, direction-setting etc.

- Fluent knowledge of MS Office (Word, Power-point, Excel) & leading CRM systems

- Flexibility to work in dynamic work environment with targets and numbers

Interested Candidates please call on 8657451033

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.