Recruiter at PeopleOCity LLP
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Project Manager - Presales - BPO/KPO (4-5 yrs)
Position : Presales Project Manager - CRM
Qualification : Any Graduate / Post-graduate degree
Work experience : 4-5 years of relevant work experience in a presales / contact centre management / direct marketing lead role in banks / wealth management / PE firms / consumer durables / hospitality / KPO / BPO etc.
Role Summary :
Accountable for managing lead generation process run out of an outsourced contact center set-up through direct marketing activities and contributing to the business topline.
Role Description :
- End to End presales lead generation process - acquisition, nurturing, closure & transition
- Managing contact center operations in an outsourced tele-calling set-up for a specific campaign
- Responsible for maintaining effective relationships with vendor partners, internal stakeholders & team members
- Responsible for customer insights, analytics and predictive buying behavior leading to better prospect segmentation, profile targeting & product positioning
- Timely reporting and MIS generation for business and campaign performance
- Responsible for call quality and on-call customer experience
- Responsible for training and learning development of the front line outsourced team
- Responsible for process optimisation at various levels such as data management, CRM technology enablement, email marketing and BTL marketing
Functional Knowledge & Technical Ability :
- Understanding of contact center process & lead lifecycle management
- Ability to manage a large team and its needs such as people development, direction-setting etc.
- Fluent knowledge of MS Office (Word, Power-point, Excel) & leading CRM systems
- Flexibility to work in dynamic work environment with targets and numbers
Interested Candidates please call on 8657451033
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