Project Manager/Enterprise Customer Service Delivery Manager - Telecom

Project Manager / Enterprise Customer Service Delivery Manager

Job Description :

Business/Function/Site : Enterprise Service Delivery - Telecom

Normally Reports to : Circle Service Delivery lead

Functional Area - Enterprise Service Delivery

1. Job Purpose :

- To manage, drive the end to end program management for the SLG accounts ensuring the fulfillment of the project delivery as per the solution design and committed timelines .The role holder is responsible for the project delivery as per the scope, interfacing the customer and Jio team to ensure the fulfillment .

2. Accountabilities :

Key Accountabilities :

1. Responsible for end to end Technical Solutions Delivery & Project Management :

- Manage the delivery of complete project scope and committed deliverables as per the contract

- Technical solution and services Implementation as per customer requirements (DLD / LLD)

- Manage project activities, risks and resource requirements during the project lifecycle

- Develop, drive and monitor project delivery timelines

- Regular monitoring and reporting of the progress of projects to all the stakeholders- internal and external

- Review & monitor project KPIs/SLAs as per the contract. Ensure SLA compliance in coordination with internal teams at Circles, NHQ, NOC and relevant external stake holders.

- Manage project activities, risks and resource requirements during the project lifecycle

2. Project Planning and Management :

- Project kick off / Initiation of detailed Scope preparation and deliverables with the network solution finalization

- Site preparation, readiness and on ground action initiation.

- Project Plan creation and sharing

- Project risk and resource planning

- Project scheduling and daily / weekly update to the customer and internal stakeholders

- Project closure document with the Completion of Delivery as per scope

- Billing trigger and Customer Sign Off

- Last Mile Feasibility Services for DEMARC, CPE & UBR deployment.

Pay Band : 12- 20 L/A

Education : B.E./B.Tech / B.sc IT / Diploma Engg.

Working days - 6 days a week