Overview:

Global Data Quality Lead would manage the implementation of best-in-class data quality measurement programs in the Regions and North America Lines of Business. The role works with Data Governance Leaders to define strategies and goals to improve data quality for use in business processes such as Account Opening, for use in analytics and in support of Global Risk, Finance and Compliance processes including CCAR, Basel, Regulatory Reporting and Anti-Money Laundering Transaction Monitoring. The role interacts with Global Senior management, Data Governance Leaders, Technology Management and Operations. In addition, the Senior Data Quality Business Analyst role works with Global Risk, Finance and Compliance Data Governance Officers and Subject Matter Experts to ensure appropriate in-Business data quality measurement is in place to meet regulatory commitments and expectations.

Position Summary:

- Working within the Global Data Governance Leaders and teams, this role will be responsible for providing guidance and oversight into data, data systems, and process improvements

- The role will work with Business, Operations and Technology stakeholders to identify critical data elements, define data quality rules, and implement data quality measurement and monitoring

- Work with Global Risk, Finance and Compliance stakeholders to ensure their data needs are met and that data quality issues originating from Global Consumer business processes are re-mediated in support of Risk, Finance and Compliance objectives

- The role will work with Business, Operations and Technology stakeholders to adopt data standards

Implement data quality issue management and resolution processes to ensure data quality issues are identified, prioritized and re-mediated effectively

- Report on data governance initiatives to senior management and Chief Data Office and other management committees

- The role will identify and lead efforts to implement or modify necessary policies, procedures and system enhancements to fill current and future Data Governance Gaps

- Develop and implement Data Governance policies and procedures covering Data Quality, Data Control, and Data Strategy

- Serve as a Subject Matter Expert on the individual data elements used by GCB Global Lines of Business, understanding data lineage, data transformation, reporting, and ultimately how it feeds into business decisions and actions

- Collaborate with Data Governance Leaders across the Consumer business to identify Data Governance gaps and implement corrective actions as appropriate

- Develop and implement a data governance scorecard covering Data Quality, Data Control, and Data Strategy

- Direct the day to day work of data governance consultants and data stewards to drive direction and manage progress against specified goals

- Provide regular performance and status reports to the required stakeholders and contribute to status meetings

- Collaborate with IT/BI teams on required Data Governance IT projects to ensure requirements are met and completed in a timely manner

- Create a process to track and monitor critical data elements to identify data issues and to provide insights on identified issues as how they might impact the data and business analysis

- Measure effectiveness of Data Governance processes and capabilities

- Measure Data Governance Program rollout progress

- Initiate and manage a data user communication strategy covering system and data problems notifications, systems and data enhancement notifications, as well as useful tips

Qualifications

Skills Required:

- Superb ability in strategic thinking and the ability to frame business problems Excellent communication skills and ability to work with senior management required

- A strong collaborator with a demonstrated ability to influence broadly and challenge conventional thinking - - Experience in collaborating with cross-functional teams. An influencer who communicates clearly and frequently to both technical analysts and non-technical business leaders

- Minimum Bachelor's Degree in any of the following disciplines: Computer Science, Management Information Systems, Engineering, Math, Economics, Business

- Advanced degree preferred (Masters or above in fields including but not limited to: Information Systems, Economics, Statistics, Operations Research, Mathematics)

- 10+ years of analytical work experience preferred, with a strong understanding of data, databases, data tools (eg SAS, SQL, Ab Initio etc) and data processing experience

- Excellent project management skills required

- Strong technical understanding of data architecture, data quality and related technologies along with data quality management principles

- Data quality business process improvement experience as it pertains to compliance and data quality initiatives

- Ability to thrive in a dynamic and fast-paced environment

- Experience in consumer/retail banking or financial services

- Ability to think strategically, creatively problem solve, and the ability to engage resources outside of their direct control to achieve objectives

- Solid working knowledge of core business functions such as quality management, data management, business intelligence, and information technology

- Experience driving large-scale technology-based change initiatives, in consumer banking such as retail banking, credit cards, mortgage, investment products, small business and commercial banking

- Able to work well across multiple functional areas

- Demonstrated ability to deal with ambiguity and to interface with internal and external resources to define requirements

- Project management and/or process re-engineering experience in key bank functions such as sales, marketing, finance, risk, products, operations, technology or compliance

- Outstanding analytical and organizational skills with an attention to detail. Tenacity to identify the root cause of problems is essential

- Capability to quickly switch contexts between strategic and detailed analyses

- Willingness to pitch-in with other team members Entrepreneurial spirit and the ability to objectively evaluate established business processes, policies and programs

- Strong communication, presentation and influencing skills

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