Project manager- Customer service

Job description :

- Advocate on behalf of the Customer and Customer Service during all business engagements to ensure a consistent high-bar of excellence.

- Drive people, process, and technology initiatives to optimize the Customer Support experience end-to-end.

- Manage all key aspects of Customer Service and how it pertains to business start-ups and their lifecycle management.

- Deliver product/program quality improvements based on Customer feedback and core Customer Service performance measurements.

- Identify opportunities to develop and drive solutions to enable automated tools and applications for self-service

Responsibilities :

- Collaborate with other worldwide CS, business teams, product managers and technical teams to continuously innovate and redesign programs to better serve our customers.

- Define, prioritize and plan the Projects that will need to be implemented, gaining alignment with all appropriate levels within the Customer Service (CS).

- Schedule and secure the resources and manage cross functional teams to deliver to these projects.

- Monitor the Projects overall progress: anticipating risks, resolving issues and initiating corrective action as appropriate.

- Identify and manage stakeholder groups, and provide regular operational metrics and business reports to those groups.

- Act as a knowledgeable resource within CS, sharing best practices in project management.

- End to end responsibility for the execution and success of all projects.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.