Manager - Project Manager (Banking Operations) (Nature of project should be NOn IT)

Country/Department-HSBC Operations, Services and Technology

Role Purpose (overall high level summary of the role) : 

- Global Transformation Analysts are at the centre of how Global Transformation shapes, delivers and embeds change working with the business and our delivery partners. 

- They are typically responsible for supporting Requirements Management, Design, Change Management and Implementation Management activities. Analysts work collaboratively with Business Analysts, Process and Business Consultants, delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. 

- In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Analyst will support Change Management activities such as early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Analysts will also support Implementation Management, including planning, controlling and reporting on implementation of the change - product, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they will support Process Consultants in analysing and re-engineering world class business processes.

Principal Accountabilities:

Key activities and decision making areas Typical Targets and Measures

Value Creation : 

- Works well with others and puts self in others shoes to gain a greater understanding of their point of view

- Maintains personal and professional development - upgrades professional knowledge, skills, experience and accreditation; acts as a good team member

- Accepts the continuing need for flexibility and takes a supportive, practical approach to change and innovation; participates and learns about the change to effectively adapt

- Takes accountability for work / time management; produces high quality outputs and works without needing constant supervision, approaching new tasks or challenges with confidence and enthusiasm

- Solves problems systematically, logically and independently and where appropriate involving supervisors

- Shapes basic ideas, makes suggestions in regards to potential quick wins

- Understands basic tools from the re-engineering toolkit and uses these to conduct basic analysis - gathering current state data (operations, financial etc) and identifying improvement opportunities - Target - Maximise time spent on generating value for our partners.

- Measure 1 - % resource time allocated to - partner facing- activities by competency.

- Measure 2 - Chargeability (i.e. billable vs. business development pipeline creation and practice development)

- Target - Deliver transformational programmes and achieve stated revenue and costs benefits.

- Measure - % of target delivered against plan.

- Target - Delight our partners through delivery of exceptional service.

- Measure - Business partner satisfaction (internal) relating to project process and outcomes

Operational Performance : 

- Gathers and details business requirements, supporting prioritisation and traceability

- Designs parts of a solution based on the business requirements

- Supports on planning a change approach, including considerations on how to manage impacts to the change audience (e.g. planning/ sequencing of change activities)

- Supports change journey planning and highlights any risks and issues

- Supports team to define and manage implementation (e.g. definition of interim and target states, pilot/ roll out approach and managing implementation readiness); manages individual implementation activities (e.g. develops training materials)

- Prepares and delivers change communications and training to change audiences

- Supports process mapping/ re-engineering design activities using standard tools for both statistical and qualitative methods

- Supports re-engineering delivery and implementation activities

- Supports the production of business case - Target - Consistent delivery and articulation of high quality requirements to all stakeholders

- Measure - Completeness and quality of requirements, as well as alignment to business case

- Target - Effectively manage operational risks and internal controls

- Measure - Number of outstanding risks not mitigated to plan

- Target - Effectively deliver change in line with Global Transformation process consulting, business consulting and programme/project management methodology, leveraging best practice to achieve excellence in execution

- Measure - Adherence to methodology deliverables and steps

- Target - Ensure the change is rolled out with minimum disruption, that the change realises benefits and sticks

- Measure - Rollout progress against plan, number of failed site deployments / deployment issues, adoption rates, change audience feedback etc.

- Target - Minimise high risk audit points

- Measure - Evidence of awareness and mitigation of identified audit points

Capability and People Development : 

- Understands the importance of connecting effectively with others to achieve their own and team goals

- Builds professional relationships within work area and utilisesthis to learn from others and re-use existing Global
Transformation knowledge and material

- Maintains personal and professional development - upgrades professional knowledge, skills, experience and accreditation, allowing movement quickly and efficiently between work activities of different focus

- Brings drive and energy to own role, as well as an enthusiasm to collaborate productively with others

- Participates in team engagement and motivation initiatives (e.g. learning and development opportunities, team networking events etc.)

- Speaks confidently and fluently using appropriate pace and level; writes clearly and concisely to convey information accurately and effectively

- Takes accountability for work / time management; works without needing constant supervision, approaching new tasks or challenges with confidence and enthusiasm - Target - Manage and develop our people effectively in order to drive higher performance, manage underperformance and achieve departmental performance differentiation

- Measure - Quarterly pulse survey Target - Build networks with key stakeholders, creating an ability to execute at pace with minimum conflict

- Measure - Business Partner Survey

- Target - Transformation team valued by all partners, with behaviours and capabilities recognized globally as - best in class- .

- Measure - Business Partner Survey

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities) : 

- Solving uncertain problems - Analysts will often need to tackle difficult problems where some factors are uncertain and agree outcomes with multiple stakeholders with different interests and viewpoints.

- Multi-disciplinary - Analysts need to be able to support the shaping of business requirements and solution designs that encompass all aspects of the delivery (customer, people, process, policy, technology - system, data, infrastructure, etc).

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

The vision statement for Transformation is - To be the businesses primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for firm. The jobholder works generally as part of a wider project team and is provided direction by Business Analysts, Process Consultants, project managers and Business Consultants. They may act independently in projects of small to medium complexity. They will need to have the ability to work closely with and build good relationships with Software Delivery, IT Operations, Service Delivery, and with other delivery partners and Global Functions. The jobholder is expected to successfully engage in multiple initiatives simultaneously.

1. Management of Risk (Operational Risk / FIM requirements)

The jobholder will support the assessment of operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing global economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes. Effective and timely remedial action should be evidenced. Group Programmes and regional/local programmes/projects must be managed in accordance with the Group Controls Framework and with relevant FIMs. Solutions must comply with applicable legal and regulatory requirements - albeit that inherent in the role is the requirement to challenge our interpretation of these requirements to ensure that we take a commercial approach to their implementation.

2. Observation of Internal Controls (Compliance Policy / FIM requirements)

The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term - compliance- embraces all relevant financial services laws, rules and codes with which the business has to comply.Analysts adhere to the Groups standard tools and methodologies :

- Global Transformation Business Consulting Framework

- Global Transformation Process Reengineering Framework

- Global Transformation Initiation Framework

- Global Transformation C&I Framework

- Global Transformation Project Management Framework

- Global Transformation Programme Management Framework

- Group Standard Business Case

- Global Transformation tools like Clarity

- Agile Methodolgies

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget)

- The job holder will be expected to support a small number of projects with a small to medium degree of complexity being more straightforward to deliver or embedded within a wider Process or Business Consultancy engagement on more complex projects.

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