KEY RESPONSIBILITIES/ACCOUNTABILITIES :

CRM & Solution Development :

- Understand client's value proposition and all client's services

- Gain an understanding of the client's business & talent needs

- Build & deepen relationships with client stakeholders and maintain regular contact to ensure value is continuously being added to the client

- Develop & implement a CRM plan which positions client's as a strategic talent partner

- Revenue growth by extending service beyond existing agreement Solution Service Management Recruitment delivery

- Operational management of the Solution service to ensure client needs and contractual obligations are met Supplier management Reporting

- Ensure appropriate reporting for stakeholders, as per agreed timetable and commercial SLAs

- Analyse data and identify opportunities/trends/issues and resolve or escalate Financial management

- Monitor and manage solution P&L and remuneration to revenue ratio - Manage billing reports, invoicing to the client & client payment for us and supplier invoices Team Management

- Staff hiring to ensure team structure as described in contract is met, both direct and dotted line reports

- Management of team performance

- Responsibility for team skill and knowledge development

- Team engagement & retention Revenue Growth and Profitability

- Understands and manages program P&L cost and employment to revenue ratios and

- Project budgets and expenditures - Effectively manages project budgets and expenditures

- Manages client adherence to contract terms and conditions - Prepares monthly billing documentation.

- Manage and escalate client payment process Thought Leadership

- Maintains understanding of best practices in recruitment & talent management

- Provides thought leadership in solution design & strategy to clients & direct reports - Actively contributes to innovation & differentiation of our service offerings

- Deep understanding of RPO solutions and good understanding of our offerings

PROFESSIONAL EXPERIENCE / QUALIFICATIONS / SKILLS :

- Must have substantial and extensive experience in recruitment either in in-house, client on-site, or in a recruitment organisation

- Local Language fluent, excellent verbal and written communication skills. Business English fluency, excellent verbal and written skills.

- Must have extensive people management experience leading large teams.

- Must be able to be client facing and consistently conduct interactions with clients in a timely, professional and responsive manner always, set and manage expectations and be able to provide recommendations and advice to client on continuous improvement opportunities. Must be able to manage clients in all aspects of the recruitment process. Able to support junior staff in managing client relationship.

- Must be able to provide input from the brief to identify the channels and strategy to source candidates matching client requirements and to be responsible for the design and implementation of sourcing strategy for building talent pools of specific candidate profiles. Must be able to coach junior staff on design of effective sourcing strategy.

- Must be able and willing to contact candidates/sources directly and brief candidate on the opportunity and client value proposition for very senior roles. Can develop scripts and client information packs to successfully market opportunity. Must be able to coach junior staff on the approach styles and techniques to improve effectiveness.

- Must be able to conduct and document screening process including CV's pre-screening, telephone interview and short listing and design questions and scripts for screening process and be able to conduct competency-based interviews. Must be able to guide and coach junior staff on effective screening process and techniques.

- Must be able to conduct face to face interviews with candidates including competency interview for senior level and specialist roles. Must be able to coach and guide junior staff on effective interview process and techniques.

- Must write concise, informative and accurate candidate reports presentable to clients in agreed format, fully utilizing competency-based interview assessment. Able to position candidates with client related to competency assessment. Able to provide feedback and guidance to junior staff on best practice for report writing.

- Must be able to easily manage candidates in all aspects of the recruiting process, ensuring candidate expectations are managed and timely, constructive feedback is given, optimizing the candidate experience within specified guidelines for senior level and specialist roles. Able to successfully manage candidate complaints/conflict due to unsuccessful outcomes or expectations. Able to provide guidance and support to junior staff on effective handling of candidates.

- Must be able to support references, pre-employment screening, psychometric testing & other assessments specified in the agreed recruitment process. Able to provide guidance and coaching to junior staff on process and techniques.

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