05/01 Abhishek JP
Managing Director at Search Light Consulting

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Program/Project Manager - Business Process Innovation & Six Sigma - BPO (12-16 yrs)

Hyderabad Job Code: 650581

The role will manage the execution and delivery of the projects in the Global Business Solutions (GBS) locations including but not limited to a transition of new and expansion of work, location-specific projects that may translate to Business Process Innovation (BPI) & Transformation. The role will follow the standard Project Management & BPI methodology and framework.


Project Management:

- Key member in Project management function and BPI function across ADP India

- Leading the solution design by scoping, assessing through due diligence of the business strategies and translate these into a solution to be implemented after to determining readiness of new or expansion of work for GBS

- Provide overall direction to project teams and management of communications, activities throughout the project life-cycle (Initiation, Planning, Executing/Controlling and Closing)

- Create a business impact in measurable metrics in consultation and agreement with the business unit partners

- Engage and interface with Sr. Leader of GBS PMO and Sr. Leaders of the GBS Locations, Internal Project Teams across all locations and the GBS Business Solutions team to establish & align on strategic goals and approach for Projects or Programs

- Develop project plan and lead the execution activities to drive the completion of the project

- Create value add to stakeholders independently by leveraging experience in Project Management with exceptional communication skills and past client management experience

- Perform regular monitoring against plan, analyze, report and develop recommended action where there is deviation from the plan

- Develop and manage knowledge for use and reference of stakeholders and project team

- Manage Project Sponsor and Project Leaders on expectations throughout the duration of the project

- Obtain buy-in from stakeholders and critical issues to ensure final project performance meets or exceed success measures

- Facilitates, execute and manages the GBS and special projects

- Manage all special projects end-to-end with ADP India including assessment, feasibility, anchoring, and overseeing

- Leverage relationships and collaborate on an ongoing basis with other functional areas like Operations, Training and Quality

- Chair and facilitate project status to ensure all issues are addressed during meetings and uses it as a platform to discuss project progress, engages with the project sponsor on decision-making and project team to address issue resolution

- Lead and report on key performance indicators of improvement projects, special and GBS projects

Business Process Innovation:

- Facilitate, execute and manage Lean projects

- Actively identify and take ownership of process improvement and automation opportunities utilizing proven process improvement techniques such as Lean Management, Six Sigma and Business Process Management Systems

- Proactively monitor business performance / operating results against plans and objectives, taking adequate steps to correct shortfalls in performance through BPI initiatives

- Provide project management support on BPI & transformation projects using the DMAIC (Define, Measure, Analyze, Improve and Control) framework

- Collaborate with Senior Leadership on process improvement strategies & projects, process efficiency and waste analysis

Bring an outside-in perspective :

- Collaborate with Senior Leadership on process improvement strategies & projects, process efficiency and waste analysis

- Train and mentor teams to drive improvement initiatives across selected cross functional teams

- Identify best practices and implement across all ADP India sites to achieve quick deployment of ideas and standardization

- Communicate strategic importance of projects and support in the creation of business cases to gain funding and buy-in from key constituents and to ensure the success of initiatives

- Oversee a central repository for ideas to drive continuous improvement and linked it to KRA and rewards, thereby generating continuous annual savings

- Ensure all improvements are documented, sustained and adhered by all stakeholders

- Demonstrable expertise in BPI and significant experience in leading small and large scale BPI initiatives

- Appreciation of impact of technology on services with view on services/product collaboration

- A competent professional with abilities to anticipate, recognize and respond to future growth by innovative problem solving & root-cause analysis

- Has industry, functional and technical knowledge.

Desired Candidate Profile :

- Bachelors Degree/Master's required in Engineering or related field (Commerce, business, Finance)

- 12+ years of experience with 4 - 5 years in driving BPI Projects experience in an International MNC BPO and currently working as a Project / Program Manager BPI.

- A Strong Program and Portfolio Management experience

- Negotiation and leadership skills

- Excellent planning and organizational skills.

- Is a highly effective communicator

- Collaborates across groups and businesses

- Drives and manages change per the needs of the business environment.

- Understanding of standard project Management methodology process design, implementation and project execution and closure

- Excellent presentation in both oral and written skills are required.

- Proven ability to manage multiple projects and multiple relationships simultaneously

- Proven ability to effectively direct and lead an operation in attaining cost avoidance, client satisfaction, and associate engagement and retention goals.

- Strong interpersonal skills

- Ability to work in a Matrix structure

- Ability to collaborate and work effectively as part of a team

- Capable to build and engage with Executive and Senior Leaders from different functions

- Excellent written, oral and presentation communication and stakeholder engagement of virtual teams

- Good understanding of functional team processes

- Flexibility to work in UK shift

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