Program Manager - SAP - IT - Europe Region

Company: Our client a leading IT MNC in India

Role:

- Accounts & Relationship Management, Client-Partnership with complex Program Management involving SAP Implementation & Support Management with varied industry domains in Europe geography

- Responsible for service quality, service delivery performance and drives service excellence

- Define, Own Service/Quality Improvement plan

- Authoring SOW, Periodic review & updates through Change Process

- Manage the delivery commitments of the Client according to the contract or SOW

- Responsible for service delivery audit readiness

- Ensures Compliance to all Business Controls activities

- Frequent travel to Europe

Desired Profile:

- Client Facing Exposure and Strong Relationship Management skills are a must

- Strong support experience (SAP experience preferred) & projects experience

- Strong communication skills, both oral and written as well as ability to present to the senior leadership team

- Exposure in Bulgaria geography preferred

- Should have traveled to Europe

Location: Pune / Mumbai / Chennai / Bangalore