Role: Program Manager - Robotic Process Automation 12 - 14 yrs of experience Location : Pune/Mumbai About the Company : eClerx Services Limited ( eClerx), founded in 2000 and publicly listed on both the Bombay and National Stock Exchanges in India since 2007, is a leading knowledge process outsourcing (- KPO- ) company providing middle/back office operations support to over 30 Fortune 500 companies. Headquartered in Mumbai, India, our five delivery centers across India support a diverse global client base, including the world's leading Financial Services, Broadband, Cable &amp; Telecom, eCommerce &amp; Retail, High Tech, Industrial Manufacturing &amp; Distribution, Software, Media &amp; Entertainment and Travel companies. eClerx Analytics: - eClerx is delivering analytics solutions to Fortune 500 companies from its offices in Mumbai, Chandigarh and Pune - and from onshore locations in the U.S., Europe, and Singapore. We are the first Knowledge Process Outsourcing company in India to be listed on the stock exchanges, and the only KPO ever to win the Most Admired Knowledge Enterprise award in India and Asia. For more, visit https://www.eclerxdigital.com/. - Every day, companies like Dell, Walmart, Marks &amp; Spencer, Thomas Cook, PayPal, Autodesk, CA Technologies, Citibank, Comcast, Symantec et cetera make business-differentiating decisions on the back of the insight advantage delivered by eClerx- analytics specialists. I believe we have an opportunity that matches your skill set and would like 30-45 minutes of your time for an interview. - We help our clients realize the full potential of data assets to achieve their business goals. Our holistic approach enables large global brands to make their data analytics-ready to derive actionable insights. We take on the heavy lifting to monetize data assets, increase marketing efficiencies and personalize at every touch point. eClerx Digital provides a full spectrum of analytical services such as Business Intelligence, Digital Analytics, A/B testing &amp; Optimization, Advanced Analytics, Enterprise Data Management, Personalization, FlexForecasting and Competitive Intelligence." Responsibilities / Duties : - Drives automation opportunity identification and assessment within the Shared Services and outsourced organizations - Responsible for the define, design, configure, test, deploy and integration of new, modified and/or enhanced automations - Leads and/or participates in various types of interviews, meetings or workshops to define and design automation solutions - Leads and/or participates in the development process, including constructing and maintaining efficient, reusable and reliable code with robotic process automation software and tools - Leads and/or participates in testing activities, including integration testing, end-to-end (business process) testing and user acceptance testing - Leads and/or participates in the problem identification/error resolution process, including tracking, repairing and reporting defects - Creates, edits, revises and finalizes life cycle deliverables such as requirements specifications, solution design documents, and operating instructions (i.e. SOP) - Creates and maintains process, technical, project or other documentation, as may be required, to support development, project management and training - Coordinates sign-off approvals by business and/or technical staff to certify successful results of milestone deliverable(s) or phase completion, including program development and deployment - Performs code review of service provider automations and provides constructive feedback to ensure quality of code Preferred Qualifications: - Bachelors and/or Advanced Degree in Computer Science or Engineering preferred - Experience working with a Robotic Process Automation tool (Automation Anywhere, Blueprism, Workfusion, UIPath etc) Critical Skills / Knowledge: - Track record of meeting and/or exceeding established client, project and performance goals - Track record of working on projects to success within established timelines and budgets - Ability to work well with business analysts, programmers, vendors and end users in cross functional teams - Ability to take on complex assignments as the lead, and assume increasingly greater leadership roles/responsibilities - Excellent interpersonal communications skills; able to effectively communicate and build relationships with end users, peers, management and third parties - Ability to prioritize, schedule and complete development and testing required for multiple applications with overlapping schedules - Strong verbal and written communications skills, articulate, speaks and writes English well - Self-starter, comfortable working in a busy and dynamic environment with competing priorities - Knows how to prioritize requests effectively and efficiently and work with a sense of urgency - Projects an image of professionalism and enthusiasm - Proactive, persistent and dependable - Excellent time management skills

Mumbai

Pune

Program Manager - Robotic Process Automation - KPO  

Program Manager - Robotic Process Automation - KPO   ,Job Description for Program Manager - Robotic Process Automation - KPO   in Hitachi Vantara in  Mumbai Pune for (12-14) years of experience. Apply Now!

Job Description for Program Manager - Robotic Process Automation - KPO   in Hitachi Vantara in  Mumbai Pune for (12-14) years of experience. Apply Now!