Senior Consultant at Upgrade HR Consulting Pvt Ltd
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Program Manager - Robotic Process Automation (14-20 yrs)
Looking for a Program Manager -RPA for our client. Mentioned below is the detailed JD.
Title: Program Manager
Experience: 14+ yrs
Position Responsibilities:
- Drive RPA based engagements from pre-sales, to assessments and projects to articulate and realize the business case while managing client expectations
- Lead a cross functional project team.
- Understand complex business scenarios to create plans.
- Review solutions/architecture.
- Contribute to account growth initiatives and ensure program profitability & management of costs
- Drive realization of the agreed requirement, Manage Global/Remote delivery and Operations.
- Translate customer requirements & build solutions and POCs based on customer and project needs
- Track and publish performance to target dates & deliverables
- Manage the Customer and customer escalations
- Manage People & Operations: Interviews, training, mentoring, operational activities, own and resolve cross functional issues, internal stakeholder escalations
- Oversee effort estimation/business case for new projects
- Support business management reporting (financials and operational parameters)
- Establish and deliver metrics and KPIs to govern projects and identify areas of improvement
Attributes:
- Strong project and resource planning, monitoring and execution skills
- Proven experience of having delivered projects within timeline and budget
- Should be able to see the big picture but very detailed in monitoring progress.
- Should have an analytical mind
- Must know advanced quality planning
- Should be mobile and be ready to travel to client locations.
- Good people management skills
- Excellent oral and written communication & Presentation skills
Education:
- B.E./B. Tech./MCA/B.Sc. (Computers) with MBA
- Must be a certified PMP professional
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