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24/09 Dhruv Patil
Co-Founder at Big Bang HR Advisors

Views:220 Applications:55 Rec. Actions:Recruiter Actions:10

Program Manager - Retail Platform Engagement (1-10 yrs)

Mumbai/Bangalore/Pune/Delhi Job Code: 1159949

The company is launching an Industry First Solution - Retailer Community App to engage the Retailer community (Owners , Store Executives, Promoters etc) by channelling the two way conversations in more organised & engaging fashion.

This App is going to be the one stop Solution for Retailer to Know anything concerning his Day to Day Job at Store and will cover following things (indicative list)

- Incentive Communication

- Plan Features and Pricing

- Training

- Affordability ( EMI Options)

- FAQs

- Quizzes and Surveys

- Rewards and Recognition

- Community Building

As we launch we are looking to get traction build significantly for the mass adoption of the app and genuinely serving the needs the Retailers

We are looking for someone who can lead this Retailer Community App Solution and ensure that its adoption and acceptance is recognised by the people on the ground

Person's Specifications:

- The person must be passionate for internet and mobile space & interested in building backbone for fast growing startup where scale up happens as step change rather than gradual progression

- Entrepreneurial thinking mindset: Self- motivated and self-directed with an ability to think innovatively

- Passion for Results: High degree of commitment with bias for execution excellence

- Exceptionally motivated about making a measurable impact on the end user

- Experience in building products in mobile app space which Drives engagement

- Desirable to have experience in building a Social Community

- Strong sense of usability and Content Design Outlay

- Superior analytical, evaluative, and problem- solving abilities

- Customer Focus: Ability to design processes, systems & create an environment for enabling Retailer delight.

- Exceptional Ability to understand Analytics and derive Business Sense from the same

- This role involves travel to different stores - to identify the problems, strong communication skills to coordinate with 100's of stake holders who are representing company to customers on stores and ability to drive change over a vast network of stores

- Understanding of Indian retail driven by promoters is desirable

Typical Day at Work

The person in this role is expected to be highly observant, analyse behaviour , measure KPI's and iterate till we reach success criterion

- Understand user - and work backwards from user needs to drive engagement

- Work on innovative ways to drive app adoption

- Work on ensuring partners are on top of their business with simple easy to understand information flow on app

- Continuous observation & study (Where needed) to identify issues

- Designing specs for development team to implement the process and ensure adherence

- Working with development team to identify the fastest route to implementation

- Doing QA with QA team and ensure everything is aligned with expectations

- Work with Content team to drive engaging content in various shapes and form(videos/images, surveys etc)

- Work with market teams to drive adoption and usability of the app for the community , organise adoption drives based on content and ensure continuous engagement by the community on the app

Women-friendly workplace:

Maternity and Paternity Benefits

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