Program Manager

Job Summary :

Program Manager is responsible for the successful operation of Program Offices in support of Workforce Management Solutions for multiple client engagements.

Responsibilities :

- Has a supervisory responsibility such as hiring, firing, performance, and/or pay reviews

- Responsible for all Customer relations and negotiations

- Manages relations with all suppliers

- Responsible for successful achievement of all service level agreements

- Assures that all program personnel are adequately trained on Vendor Management system provider software and program procedure and policy

- Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives

- Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance

- Estimates time frames, quality and quantity of resources required to successfully achieve program objectives

- Assures that Program Offices are managed on budget

- Conducts periodic status checks with customers and team to assess progress against the plan

- Prepares and delivers weekly and monthly status reports to Allegis Group Services and customer senior management on all program activities and issues

- Acts as a liaison between the customer's and supplier's senior management

- Resolves all program issues with customer and suppliers as appropriate

- Travel as necessary to support customer activity at key accounts

- Assist in implementation of the Workforce Management Solution at new customer engagements

- Ability to interact and manage complex customer issues.

Education, Knowledge, and Skills :

- Thorough understanding of the Workforce Management process, financial implications and benefits

- Experience managing high-level customer and VMS or other vendor relationships.

- Ability to engage and sell to executive level clients

- Ability to present conceptual information to all levels of internal and external management

- Excellent Customer relations skills

- Demonstrated ability to effectively negotiate large customer contract

- Ability to negotiate with Customers, Suppliers and Contractors

- Ability to effectively present to large customer groups

- Excellent verbal and written communication skills - examples where possible

- Ability to provide support, training and guidance to Program Office personnel

- 1 to 2 years of proven experience in account management and/or solution selling;

- 1 to 3 years of proven experience in leadership role as Temporary Staffing Office Manager

- Ability to travel

- Proven track record of success in working and dealing with enterprise account

- Proven experience in successful negotiations of agreements, RFP's, RFI's and RFQ's

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