Program Manager- Partner development

Role Description :

This role is required to own partner retention/engagement programs through collaboration with various functions. Few highlights on role:

- Responsible for supply growth across all business models in all cities based on revenue target

- Build channel models across the country to ensure the supply growth

- Drive technology initiatives to improve end-to-end partner experience and customer experience .

- Identify opportunities to develop and drive solutions to enable automated tools and applications for self-service enabling better customer service and partner ef- ciency

- Analyze the funnel and help improve partner retention and engagement by taking various initiatives helping them perform better.

- Decide on partner payouts and incentives to ensure optimum business outcome

- Coordinate with On-boarding, Training, business functions to ensure right decisions are taken by the functions impacting the business

- Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.

- Strengthen the partner community by making active connections, organizing regular meetups, events etc.

- Run campaigns/contests to engage partners and improve retention

- Program managing end to end operational process, ensuring cost optimization and maximum ef- ciency.

- Work on branding/marketing the program to make it the most desirable place to work.

- Solve member-related issues to ensure a cohesive community and manage partner expectations.

Required Skills :

- Excel/Google Spreadsheet skills (intermediate to advanced pro- ciency)

- SQL (Good to have)

- Excellent written and verbal communication skills

- Analytical skills with ability to use hard data and metrics to make and support decisions

- Strong problem-solving skills and abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables

- Business and - nancial acumen.

- Team player who effectively integrates, motivates and builds relationships with cross-functional team members, key stakeholders, executives, and other individuals involved with or affected by the program.

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