Program Manager/Operations Manager - Startup - IIM/ISB/MDI/FMS

About Company:

Tech-enabled early stage start-up in the mind-body fitness space. Our clientele would mostly be corporates who attend our classes with the objective of relaxation, reducing stress and improving focus. Think of us as a new age mind gym. The founding team of the company has members who are from IIT/IIM background and have significant past experience in the technology and startup space.

Brief about role:

- Will be responsible to set-up, manage and scale up operations related to mind-body fitness instructors.

- We are looking for a problem solver with keen interest in the mind-body fitness space - someone who loves stepping out of the comfort zone.

Responsibilities :

- Set-up, supervise and scale up a team of mind-body fitness instructors

- Set-up processes for end to end instructor management - class scheduling, courses mapping, capability assessment, incentives, leaves/ substitute management etc.

- Set up and monitor instructor performance metrics, productivity metrics & service quality metrics

- Identify, build and enforce standard procedures and policies with respect to Instructor hiring, on-boarding, training and evaluation

- Devise and execute processes to ensure continuous learning and development of trainers using needs assessments

- Scale up instructor training set-up and launch instructor certification programs

- Work with the product team to automate trainer management for scaling up operations

- Innovate on building a strong instructor community to ensure we have best-in-class instructors & instructor retention is high

Education & Experience

- MBA + 2 to 4 years of work experience post MBA (Tier 1 institutes only)

- Previous experience in operations and in team management

Skills & Competencies: 

- Excellent operations and coordination skills

- Excellent people management and leadership skills

- Excellent communication skills

- Strong sense of prioritization and structured mindset

- Keen interest in mind-body fitness space is plus, practitioners of mind-body fitness techniques/ exercises would be even better