Program Manager - Operation Excellence - Logistics Process

Our client is a technology-enabled company that is shaping the future of logistics for the world. Founded in 2014, they are transforming the sector with their global-first driver relay model made possible through a unique mix of next generation data science and operational excellence.

Listed among the world's top emerging businesses and backed by marquee investors, our client is working on a vision to build a completely technology-enabled RaaS (Relay as a service) marketplace to define the way goods move on roads in India and the world.

What will you do :

- Identifying, prioritizing and implementing initiatives to improve productivity, quality, customer service and/or reducing costs and complexity

- Develop, implement and govern KPIs reporting for the portfolio of programs, providing visibility to the milestones and performance across all projects. -

- Develop and maintain operational excellence project plans, identify resource needs, and manage project schedule; collaborate effectively across teams to agree timelines and deliverable. -

- Continually challenge the status quo and persistently dig for improvement opportunities

- Establish a passion for operational excellence within operations

- Manage large highly complex programs that will accelerate operational, productivity and customer experience improvement across the organization.

- Serve as facilitator and champion for operational excellence across the company. Coach, mentor and support colleagues in achievement of initiatives and targets.

- Apply analytical expertise on operations to conceptualize projects, build stakeholder alignment, and drive projects to achieve strategic goals / rationalize cost & quality performance

Who we are looking for ?

- Engineer/MBA with 2 - 4 years of experience in consulting, CI or Ops excellence role

- Ability to influence stakeholders across the organization without direct reporting lines

- Proven experience and knowledge of process improvement tools, methods, and techniques

- Proven experience in driving continuous improvement initiatives

- Substantial experience in program/project management or an equivalent operational role

- Ability to interpret, analyse, and understand complex data sets