Ownership of Program Office activities at Chennai covering all aspects of program delivery and participants learning experience.

- Coordinate with faculty to create best in class learning material (videos, reading material, assignments etc)

- Support faculty and senior managers to ensure that participant's learning outcomes are met and a high level of satisfaction is maintained.

- Be the first point contact for participants, troubleshoot queries and manage discussions

- Assist program director and senior operations and academics managers in planning on campus sessions, preparing schedules, evaluation, grading and coordinating with faculty (including senior professionals from the industry).

- Monitor participants performance and various program trackers to ensure the program is running well in areas of responsibility and escalate cases as needed.

- Collate learning material, solutions and grades from faculty .

- Review course videos to ensure quality

- Ensure infrastructure and technology readiness during on-campus sessions and live webinars during weekends and be available to ensure smooth operations and delivery.

- Manage, identify and implement processes for smoother program management to ensure a consistent and trouble free learning experience.

- Coordinate with IT and Admin to ensure smooth execution at various locations Travel to other cities as needed to manage residencies.

Relevant Background :

- 2 or more years of experience in managing program office for an academic or training organization.

- Ability to multitask and coordinate with multiple stakeholders.

- Passion for learning and having great learning outcomes.

- Bachelors, preferably in business management or MBA.

- Intermediate level knowledge in Excel and other productivity tools.

- Excellent verbal and written communication skills.

- Prior experience with a learning management system is useful, but not required. However, candidates

Should be comfortable learning and using technology tools for answering queries and enabling participants learn online

Salary offered : 6 - 8 LPA

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