Program Manager - Learning & Development

Objective / Purpose of duty :

- Continue to deliver L&D solutions adhering to the standards and benchmark set. Also take complete ownership to make continuous improvement on operations (productivity and agility).

- Manage diverse team, and help drive people initiatives to empower people development, to enable growth, aligned to the career path and aspirations.

- Build on the strong customer engagement model already developed and continue to grow the relationships with timely and concise communication

- Drive Innovation, develop capabilities around creation of innovative learning solutions for customers, to provide tangible, positive impact to the business results

Main responsibilities :

- Identify and respond to business opportunities with solution, effort/price estimation and phase-wise delivery plan

- Participate in Project costing and budgeting exercise

- Finalize resource allocation and work distribution in collaboration with business-unit head and global leadership

- Responsible for completion of project milestones and customer deliverables as per committed cost, timelines and quality standards

- Defining and implementing process in a learning environment

- Participate in requirement gathering and elicitation

- Manage external partners for development and handle full life cycle development projects

- Build Functional knowledge within the team

- Develop sound and comprehensive project plans and communication plans that support the systems implementation

Supporting responsibilities :

- Mentoring and enabling the team driven by adopted quality and process standards

- Interaction across all levels within the organisation

- Interaction with Vendors and service providers

Key performance indicators :

1. Project & Product quality indicators :

a. 100% agreed scope coverage for every delivered project

b. Schedule, Cost variance within the Threshold Limits as defined in the Goals/Operational metrics

c. Defect Leakage within the Threshold Limits as defined in the Goals/Operational metrics

2. Customer satisfaction Index: >=90% for >=90% of the target customer base

3. Process Compliance: As per Goals/Operational metrics

Qualification :

- B.E./B. Tech/MBA from a recognised university preferred; other graduates/post graduates are also welcome

Experience :

- Minimum 12 years of experience in business systems development and implementation

- String people management and development experience

- Project/Program Manager who has experience in L&D, eLearning, Content management

- Exposure to project management techniques

Knowledge, skills, and abilities required:

KNOWLEDGE:

- Working knowledge of learning technology (knowledge, not ability to actually do the work with these tools): HTML5, Articulate, eMags, Captivate, SCORM

- Knowledge of learning standards

- Knowledge in ID, graphic design, programming

- Sound knowledge of Software Development Methodologies (Scrum, Agile etc.)

- Sound knowledge of project financial management

- Sound knowledge on the Information Technology industry trends

- Preferred knowledge on technology and software development

SKILLS :

- Project/Program Management: Manage multiple projects within cost/timelines and deliver high quality outputs.

- Customer Orientation: Provides a range of options to customers based on their needs and educates the customer to make informed decisions for themselves

- Team Work & Leadership: Should be an excellent communicator and motivator.

- Problem Solving and Analysis: Should be proficient in analyzing problems and arriving at an acceptable solution with minimal impact to business.

- Planning & Organizing: Self motivated, Multi-tasking ability in a challenging environment.

- Decision Making: Ability to suggest and influence decisions.

- Delivering Results: Business driven and within defined milestones.