jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
09/04 Rahul
Lead - Recruiter at Jobstronaut

Views:392 Applications:119 Rec. Actions:Recruiter Actions:52

Program Manager - IT/ITeS (8-15 yrs)

Bangalore Job Code: 912278

Responsibilities:

- Formulating, organizing and monitoring inter-connected projects

- Deciding on suitable strategies and objectives while Creating and managing long-term goals

- Coordinating cross-project activities

- Lead and evaluate Operations managers and other staff

- Develop and control deadlines, budgets and activities by developing an evaluation method to assess program strengths and identify areas for improvement

- Assess program performance and aim to maximize ROI

- Resolve projects- higher scope issues

- Producing accurate and timely reporting of program status throughout its life cycle

- Developing new programs to support the strategic direction of the organization

- Managing a team with a diverse array of talents and responsibilities

- Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance

- Implementing and managing changes and interventions to ensure project goals are achieved

- Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.

Requirements

- Bachelor's degree or master's degree in business or related field

- Proven experience as a Program Manager in BPO Sector or other managerial position

- Proven stakeholder management skills

- Proven experience managing a team

- Thorough understanding of project/program management techniques and methods

- Excellent Knowledge of performance evaluation and change management principles

- Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project etc.) is a strong advantage

- Excellent communication skills

- Excellent problem-solving ability

Qualifications:

- Bachelor's degree in Business, Engineering, Marketing, or a related field, MBA an asset

- A minimum of 8-10 years experience in a similar management role

- A minimum of 3-5 years experience in a Program Manager role.

- Managed multiple projects at the same time

- Experience working on Ad Operations / Ad Sales projects or in BPO sector would be preferred

- Hands-on experience in setting and managing budgets

- Advanced knowledge of Microsoft Excel and the Google Suite

- Excellent written and verbal communication skills

- Experience applying Lean and Agile methodologies and tools in a service environment

- Previous experience successfully implementing new tools and technologies

- Previous experience successfully managing a remote team, an asset

Skills:

- Highly analytical and detail-oriented

- Proven ability to manage high volume of requests of various complexity, prioritize, plan, and delegate.

- Proven ability to manage and lead large-scale projects

- Team player with solid leadership skills and a capacity to develop leaders

- Experience in BPO Sector

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.