Lead - Recruiter at Jobstronaut
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Program Manager - IT/ITeS (8-15 yrs)
Responsibilities:
- Formulating, organizing and monitoring inter-connected projects
- Deciding on suitable strategies and objectives while Creating and managing long-term goals
- Coordinating cross-project activities
- Lead and evaluate Operations managers and other staff
- Develop and control deadlines, budgets and activities by developing an evaluation method to assess program strengths and identify areas for improvement
- Assess program performance and aim to maximize ROI
- Resolve projects- higher scope issues
- Producing accurate and timely reporting of program status throughout its life cycle
- Developing new programs to support the strategic direction of the organization
- Managing a team with a diverse array of talents and responsibilities
- Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance
- Implementing and managing changes and interventions to ensure project goals are achieved
- Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
Requirements
- Bachelor's degree or master's degree in business or related field
- Proven experience as a Program Manager in BPO Sector or other managerial position
- Proven stakeholder management skills
- Proven experience managing a team
- Thorough understanding of project/program management techniques and methods
- Excellent Knowledge of performance evaluation and change management principles
- Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project etc.) is a strong advantage
- Excellent communication skills
- Excellent problem-solving ability
Qualifications:
- Bachelor's degree in Business, Engineering, Marketing, or a related field, MBA an asset
- A minimum of 8-10 years experience in a similar management role
- A minimum of 3-5 years experience in a Program Manager role.
- Managed multiple projects at the same time
- Experience working on Ad Operations / Ad Sales projects or in BPO sector would be preferred
- Hands-on experience in setting and managing budgets
- Advanced knowledge of Microsoft Excel and the Google Suite
- Excellent written and verbal communication skills
- Experience applying Lean and Agile methodologies and tools in a service environment
- Previous experience successfully implementing new tools and technologies
- Previous experience successfully managing a remote team, an asset
Skills:
- Highly analytical and detail-oriented
- Proven ability to manage high volume of requests of various complexity, prioritize, plan, and delegate.
- Proven ability to manage and lead large-scale projects
- Team player with solid leadership skills and a capacity to develop leaders
- Experience in BPO Sector
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