Program Manager - IT

IT Program Manager

Responsibility:

- Analyze project proposals to determine time frame, funding limitations and appropriate process for accomplishing projects.

- Identify and schedule project deliverables, milestones, and required activities and tasks.

- Establish a work plan and staffing for project activities, iterations or phases.

- Implement a project communication plan.

- Perform risk assessment and implement mitigation plans.

- Monitor project activities, ensuring the currency, quality and integrity of information, while providing consistency in content and "look and feel" across the organization.

- Ensure that project goals are in line with business objectives and project goals are achieved.

- Assign duties and responsibilities to project personnel and define the scope of their authority.

- Direct and coordinate the activities of project personnel to ensure projects progress on schedule and within budget.

- Review status reports prepared by project personnel and modify schedules or plans as required.

- Establish standards and procedures for project reporting and documentation.

- Benchmark project management performance continuously to identify the potential for improvements and increase capability in project and portfolio management.

Qualifications: Bachelor's or master's degree in computer science, information systems (or a related field), project management or general business management. Alternatively, equivalent IT experience. Project manager training and certification desirable.

Experience:

- Eight or more years of progressively responsible IT experience, with sensitivity and commitment to business problem solving

- Five years of successfully managing complex and risky projects

- Five or more years of BU or BU-facing experience, with sensitivity and commitment to business problem solving

- Experience in leading diverse teams

- Experience and ability in using "soft skills" or "people skills"

Knowledge and Skills:

- Distinctive blend of business, IT, financial and communication skills. This blend is vital because this is a highly visible position with substantial impact.

- Good understanding of current and emerging technologies, and of how other enterprises are using them to drive digital business.

- Knowledge of project management methodology and experience or familiarity with major, defined program management approaches (for example, that of the Project Management Institute or PRINCE2 and agile approaches).

- Significant knowledge of project planning/scheduling tools (for example, Microsoft Project and Open Workbench), with a solid track record of practical application.

- Exceptional verbal and written communication skills; expertise in setting and managing customer expectations.

- Effective influencing and negotiating skills in an environment in which this role may not directly control resources.

- Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.

- Ability to support a tactical resource plan by mapping future demand to forecast project completions in the project portfolio.