- 20+ years of experience in overall managed service delivery - Core Strength - Program Delivery Management, IT Infrastructure outsourcing, ITIL Knowledge, People management, Contract and Financial management - Very strong understanding of current infrastructure concepts with the proven ability to manage servers, virtualization, storage, Middleware data centres and monitoring - Proven leadership skills with the ability to develop and communicate the program objectives and ensure its successful execution. - Responsible for overall managed service delivery and SLA Compliance. - Periodically track and assess the managed services risks and develop plans to mitigate them. - Prepare and review status reports and present the same to customer. - Ensure all the SLA and Under Pinning Contract with reference to Infrastructure services are appropriate and updated - Customer complaints - Closure of all customer complaints within SLA. - Ensure month on month improved User Satisfaction Survey Rating - Service delivery assurance to ensure maximum service availability and performance to customer's infrastructure. - Driving and implementing operations services strategy in order to achieve performance and quality. - Knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues - Ensure continual improvement in customer satisfaction, delivering higher value services and productivity - Manage day-to-day 24 /7 operations to exceptional levels of service in excess of business expectations. - Participates in client presentations and discussions to present the technical solution. - Very strong understanding of current infrastructure concepts with the proven ability to manage servers, virtualization, storage, data centres and monitoring - Manages the service delivery within agreed financials/budgets - Collaborate effectively, resolving conflicts and ensuring follow through with cross-functional teams - Strong problem-solving and analytical skills leveraging all available resources - Exceptional verbal and written communication - Participate in Change Advisory Board, and major Incident and Problem reviews

Mumbai

Program Manager - IT 

Program Manager - IT  ,Job Description for Program Manager - IT  in Impact Infotech Pvt. Ltd. in  Mumbai for (15-22) years of experience. Apply Now!

Job Description for Program Manager - IT  in Impact Infotech Pvt. Ltd. in  Mumbai for (15-22) years of experience. Apply Now!