Program Manager - eLearning/EdTech Industry

This position will be responsible for the following critical aspects of Delivery:

- Client Interactions: This position will interact with the client (Global System Integrators/Off shore Development Centers/Software companies/Leading Indian Banks) to understand their training needs and skill gaps, suggest suitable programs, co-curate program curriculum and finalization. This person will also program manage with the Client to ensure all requirements are met as per the SoPs.

- Project Planning: Project planning including work break down structure, delivery milestones, preparation of RACI chart, sign off from business and clients on the project charter.

- Delivery Fulfilment: The primary objective of this role is to execute all projects with-in the given timelines & budget through effective utilization of available resources and to ensure On-time, Error free fulfilment of services as per project requirements.

- Policy Framework: Define Policy framework, operating procedures and ensuring quality assurance in every aspect of delivery.

- Business Support: Support the business team to win contracts by solutioning the program to meet the customer requirement, optimize cost to become more competitive, customer solution presentations to the customer and customer engagement and building relationship. This function will also manage and mine the account for future business requirements.

- Partner and Vendor Management: Identify, negotiate, on-board and manage various Partners, Trainers for effective delivery of various solutions. Also, monitor and manage the performance of various partners/trainer to ensure global standards of delivery.

- Coordination with internal support teams: Coordination with internal teams like IT, Technology, Finance to ensure customer requirements are met with-in the given timelines.