jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
28/12 Rajeev Narang
Principal Consultant at Simply People

Views:578 Applications:164 Rec. Actions:Recruiter Actions:13

Program Manager - EduTech (4-9 yrs)

Delhi NCR Job Code: 876863

Program Manager - EduTech

Responsibilities :

Technical skills of new mentors : Responsible for selecting technically strong mentors who can provide superlative services (Project reviews and answers on Knowledge platform) to students

Technical quality of Services : Responsible for deploying processes to ensure that new and existing mentors are providing high quality, technically accurate services to the students

Mentor classification : Direct ownership of validating whether any mentor is a low, medium, or high performer. The validation exercise to encompass all data related to mentor performance to include students ratings, P2P audit score, and data collected by manually checking the quality of services

High performing mentors : Build and lead a community of technically skilled, high performing mentors who would serve as technical experts for an array of Nanodegree programs

Ongoing Technical certification : In a scalable manner, build technical certification modules for the mentors to strengthen their technical skills and develop the competency to support students in a better manner

Technical Mentor Ops processes : Ensure timely execution of parts of Mentor ops processes that need a technical understanding of concepts. Processes such as getting higher quality answers to the students through mentors and plagiarism investigations.

Select and onboard Session lead : Identifying high performing and technical strong Session leads who would be taking virtual connect sessions for the Enterprise and Scholarship clients

New Initiatives : Work closely with the rest of the Mentor Operations, Student Services, Product, Engineering, and Content teams to launch new programs and opportunities for enterprise customers, students, mentors, and more

What are we looking for :

- Technically strong bend of mind with eagerness to learn

- Excellent in reading, understanding, and debugging unfamiliar code

- Exceptional Programming skills in at least one, but preferably multiple languages (Java, Python, C++, or any other widely used language)

- Experience in self-driving car, autonomous systems, robotics

- Experience in designing, launching, and managing operational processes to drive processes at scale

- Proven experience of prioritizing and multitasking multiple urgent needs

- Intuition to guide Udacity mentors by encouraging best practices for tutoring and giving feedback

- Flexibility in using, or learning to use different methods for tracking and conveying information such as Zendesk, Google docs, forums, online chat programs, and email

Ideal Candidate :

- Strong Problem-solving skills

- Good at researching and troubleshooting technical issues

- Empathetic and a great mentor

- Strong organizational skills and ability to meet deadlines

- Driven by data to constantly iterate and improve

- An excellent communicator who excels in listening, writing, and responding professionally

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.