Program Manager - Education/Academia

job responsibility will include (and not limited to):

- Ownership of Program Office activities at Bangalore & Pune covering all aspects of program delivery and participants learning experience

- Coordinate with faculty to create best in class learning material (videos, reading material, assignments etc)

- Support faculty and senior managers to ensure that participant's learning outcomes are met and a high level of satisfaction is maintained

- Be the first point contact for participants, troubleshoot queries and manage discussions

- Assist program director and senior operations and academics managers in planning oncampus sessions, preparing schedules, evaluation, grading and coordinating with faculty (including senior professionals from the industry)

- Monitor participants- performance and various program trackers to ensure the program is running well in areas of responsibility and escalate cases as needed

- Collate learning material, solutions and grades from faculty and upload to the LMS

- Review course videos to ensure quality - Ensure infrastructure and technology readiness during on-campus sessions and live webinars during weekends and be available to ensure smooth operations and delivery