Program Manager - eCommerce - IIM/ISB/FMS/MDI

Program Manager - eCommerce

Looking for Tier 1 MBA graduates ( pass out years 2017/2018/2019) who are currently in a program management role and have knowledge in R/SQL.

About the role :

- Ownership of day-to-day operations to ensure all deliverables are met in time and field teams are never short of high-quality leads

- In order to be successful, the candidate should develop a thorough knowledge of relevant organisational processes and support team the team will look up to him/her to solve operational and process-related problems to convince partners to go online

- Conceptualise & execute new initiatives resulting in partner growth

- Manage a team of 3TLs & 40+ telesales agents

- Partner with the audit team to keep a check on audit scores

- Should be very comfortable with a target driven environment with daily reporting

- Develop and implement industry best practices for lead identification

- Identify product opportunities that will bring efficiencies & scale up the output of the team

What you'll need :

- Strong analytical & problem-solving skills

- Should have managed Tele-calling operation

- Min 1 year of people management experience & overall min. 3 years of work ex

- Ability to manage operations involving external partner teams

- Strong proficiency in MS Excel, SQL

- Knowledge of R would be a strong advantage (not mandatory)

- Program management skills, relationship management, interpersonal communication - the ability to work with multiple cross-functional teams with an eye for detail