About the role : Program Manager (Customer Experience) Program Manager - CX will manage a team that will support our internal teams in order to drive the overall productivity and customer expereince. In this role, you will manage the overall tools and processes and will be responsible for solving complex operational problems to help our teams work more efficiently and effectively. Roles & Responsibility : - Understand underlying systems and sales motions, and work with relevant stakeholders to build scalable CX processes - Proactively identify areas of opportunity to increase efficiency in our sales and support processes - Drive user story analysis, elaboration, and design. Help develop and implement training for end-users. Create and maintain all training materials and guides for processes related to business applications - Engage with internal and external customers/teams to improve products and business processes - Identify specific prospects/partners to approach, communicate the specific value proposition for their business and use case, and establish long-term, successful partnerships - Work across key internal stakeholders to set priorities and develop account targets that underpin category strategy and knowledge of the local market - Ability to identify the business needs driving internal requests and translating into compelling solutions for our sales, marketing, and supply teams. Qualifications : - Minimum 2 years of experience in CX, strategy, management consulting, process improvement, process excellence, demand forecasting. Must be metrics-driven - Deep understanding of direct consumer sales. Experience running programs for customer care, inside sales, payment recon & post sales - Experience in a highly analytical, results-oriented environment with external customer interaction required - Deep analytical experience. Demonstrated ability to manage the business by the numbers - Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly - Demonstrated active listening skills, highly consultative and solutions-oriented - Understanding of compliance or legal nuances - Experience coordinating with multiple business functions to develop new strategies and solutions - Excellent project management skills

Bangalore

Program Manager - Customer Experience - IT/Online 

Program Manager - Customer Experience - IT/Online  ,Job Description for Program Manager - Customer Experience - IT/Online  in PeopleLogic Business Solution Pvt Ltd in  Bangalore for (2-6) years of experience. Apply Now!

Job Description for Program Manager - Customer Experience - IT/Online  in PeopleLogic Business Solution Pvt Ltd in  Bangalore for (2-6) years of experience. Apply Now!