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Consultant at Quickruit
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Program Manager - Consumer Experience - FMCG (3-6 yrs)
Responsibilities:
- The candidate will work with City Heads to drive city-specific experiments, track NPS and other CX impacting KPIs on a regular basis.
- The candidate will be responsible for all cities in a region and work closely with the city teams.
- The candidate will be owning NPS improvement of the region and work in tandem with City teams to create a deep-rooted sustainable customer-centric culture.
- The candidate will problem solve CX impacting issues, monitor improvement and measure the impact of experiments
- The candidate will program manage all city experiments in the region, will have customer-centric POV and align city initiatives to enhance City and region NPS
Preferred Candidate:
- Graduate/PostGraduate with 3-6 years of experience in consumer experience, consulting, strategy or program management.
- Experience in advanced analytics is preferable
- Effective Analytical and Communication skills
- Attitude & Aptitude for processes and systems
- Should be a team player, working alongside people from all walks of life
- Identifies builds and uses a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach
- Initiative - Demonstrates strong ownership to bring about change and help drive the business forward
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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