Vetic - Program Manager - Clinic Business

Responsibilities:

- Plan, strategise, create the operation processes to scale the clinic business to multi-cities across India.

- Build the customer success metrices and devise and execute plans to capture the VOC.

- Conduct customer surveys, and study customer feedback to identify areas of improvement in pet parents experience.

- Maintain and program manage a charter of initiatives. Track progress along each initiative and ensure the completion. Measure the impact of each initiative.

- Co-ordinate with internal stakeholders and Product & Tech team to implement changes.

- Setup strong processes to ensure implementation of initiatives to improve pet parents experience at scale

Who may be best placed for success in this role ?

- Candidates who resonate with the introduction.

- Candidates with experience at high-growth startups, especially in central roles or customer experience roles

- Having 2+ years of Post MBA experience.

Note : It's a 6 days a week work from office job