Key Responsibilities:

- Establish SOPs, process controls, recommend revisions and ensure alignment with business goals

- Build and scale system-level solutions that have metric impact; drive adoption of solutions across teams

- Perform data analysis on trends observed and recommend solutions to the product and BD teams

- Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust

- Perform high level failure (error) investigations which may be either operational or business specific in nature

- Establishes key reporting/MIS for functional area & write strong, well-structured and detail oriented reports in a clear, concise and audience-specific format

- Ability to effectively lead a small team, ensuring career coaching and strength alignment

- Drives continuous improvement and contribute to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and own specific action or change

- Demonstrates the ability to dive deep into a problem, performs 'root cause analysis,' and identifies constraints to recommend a solution

- Manage operations, perform capacity and resourcing analysis and provide staffing recommendations

- Interacts with multiple stakeholders to communicate on operations and represents data/metrics information and project reviews

The ideal candidate is/has:

- Strong aptitude and interest for operations

- Ability to map clear process flows between systems & identify up-stream & down-stream data flow/technical errors

- Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines

- Ability to earn trust of partner teams by understanding operational processes

- High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision

- Results-oriented/self-directed ability to drive parallel projects in an unstructured environment.

- A fast learner who can quickly absorb the nuances and behaviors of client's varied system architecture.

- Thrives in a high energy environment where tactical and strategic activities are expected to be driven in parallel

- Ability to dive deep into a problem, perform 'root cause analysis,' and identify constraints to recommend a solution with a desire to problem solve.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.